FAQ

How do I register and log in to the NTIA platform?

I forgot my password—how can I reset it?

How can I update my profile information or change my email?

Can I access my courses on a mobile or tablet?

Why isn’t my course activated after payment?

How can I track my course or exam progress?

Are course materials downloadable?

How do I contact NTIA technical support?

Who are these training programs designed for?

How do I purchase a course and get started?

Are the classes online, in-person, or hybrid?

Can I complete the course at my own pace?

Are there any prerequisites before enrolling?

How are the exams conducted?

How many attempts are allowed for the exam?

Will I receive a certificate after completing the course?

What payment methods are accepted?

Will I receive a payment receipt or invoice?

What is the refund policy if I’m not satisfied?

Can I switch courses after purchasing?

How long will I have access to my purchased courses?

Are free webinars or events included with my course?

What should I do if there’s an issue with my payment?

Does the course price include support or mentorship?

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